Reference

How We Handle Your Account Information

We collect only what we need to run your account, verify deposits from bKash, Nagad or Rocket, and keep your wallet secure.

Account registration dataPayment transaction logsDevice and session recordsCookie preferencesSupport history
Explore the Lobby Read FAQ
tbaji How We Handle Your Account Information
CONTACT PATHS

How to Reach Us About Privacy

If you want to see what data we hold, request corrections, or ask about deletion, contact us through any of these channels. Privacy requests are handled by our compliance team and we aim to respond within a reasonable timeframe for your region.

Live chat Open the support widget in the bottom corner of any page and select the privacy topic. Our team can pull your account summary and explain what data we store and how long we keep it.
Email support Send your privacy request to our support address from the email you registered with. Include your account username and a brief description of what you need so we can verify your identity and process the request.
Account settings Log in and go to the privacy section under account settings. You can download a copy of your transaction history, update communication preferences, and submit deletion requests directly from that panel.
DATA HANDLING

How We Protect Your Information

We use encryption, secure payment gateways and session timeouts to keep your account safe. Every bKash, Nagad or Rocket transaction is logged with a unique reference so you can trace deposits and withdrawals. We limit data access to staff who need it for account verification, fraud checks or support resolution.

Encryption and security All account data, wallet balances and payment details are transmitted over encrypted connections. We use secure hash algorithms to store passwords and session tokens, and we expire inactive sessions automatically to prevent unauthorised access.
Cookie usage We place cookies to remember your login, language choice and device preferences. Analytics cookies help us measure page load times and spot technical issues. You can block third-party cookies in your browser without affecting core account functions.
Data retention We keep transaction logs and account activity for the period required by payment processors and anti-fraud rules. Once that period expires and you request deletion, we remove personal identifiers but may retain anonymised records for compliance audits.
Your rights You can request a copy of your data, ask us to correct errors, or submit a deletion request where local law permits. Contact support or use the privacy panel in account settings to start the process; we verify your identity before releasing any information.

Privacy Policy Questions

We collect your email, phone number, username and date of birth to verify your account. When you deposit via bKash, Nagad or Rocket, we log the transaction reference and amount to match the payment to your wallet.

We retain deposit, withdrawal and bet records for the period required by payment processors and anti-fraud systems. Once that period ends and you request deletion, we remove personal identifiers but may keep anonymised records for compliance.

Yes. Log in to account settings and go to the privacy panel, or contact support by live chat or email. We verify your identity and send a report of your transaction history, communication logs and account details.

We share transaction data with payment gateways like bKash, Nagad and Rocket to process deposits and withdrawals, and with game providers to run live tables and slots. We do not sell your information to advertisers or unrelated third parties.

We use session cookies to keep you logged in, preference cookies to remember language and device settings, and analytics cookies to measure site performance. You can disable third-party cookies in your browser without affecting core account functions.

Go to account settings and submit a deletion request in the privacy panel, or contact support directly. We verify your identity, clear any pending transactions, and remove personal identifiers where local law permits. Anonymised compliance records may be retained.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

Related pages

InfoLegalInfoFAQInfoPrize Drop Bangladesh

Related pages

tbaji Bangladesh Register Tbaji Glossary Crash Thunder Holdem FlashBet